This document clearly explains how one bet collects, uses, stores, and protects your personal information. Your trust is our top priority.
Welcome to the one bet Privacy Policy. This document is written in plain, easy-to-understand language because we believe every Malaysian player deserves to know exactly how their personal information is handled – not just wade through pages of confusing legal jargon.
One bet operates an online casino and Sports Betting platform for Malaysian players. In the course of providing these services, we collect and process certain information about you. This Privacy Policy clearly explains what we collect, why we need it, how we use it, who we share it with (and who we never share it with), and your rights as the owner of that data.
This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. By using the one bet platform, you consent to the processing of your information as described in this document.
One bet collects various categories of information depending on how you interact with our platform. Below is a comprehensive list of the types of data we may collect:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, phone number | Required for registration |
| KYC | MyKad, date of birth | Required during verification |
| Financial | Deposit/withdrawal methods | Required for transactions |
| Technical | IP address, browser | Security & fraud prevention |
| Usage | Betting history | Regulatory compliance |
| Communications | Support message | Customer service records |
One bet uses collected data for limited and specific purposes only. The following is a complete list of how your data is used:
Your data security is one bet's top priority. We implement multiple layers of technical and procedural protection to ensure your information remains safe at all times.
One bet retains your data for as long as necessary for the stated purposes, or as required by Malaysian law. Generally:
One bet does not sell, rent, or trade your personal data to any third party for marketing or any other commercial purpose. This is our absolute commitment.
However, there are limited circumstances in which we may share your information with certain parties:
One bet works with carefully selected third-party service providers to help operate the platform. These include payment processing providers (for DuitNow, TNG eWallet, GrabPay, Boost, ShopeePay, FPX), server infrastructure providers, and identity verification systems. These providers receive only the data necessary for their specific functions and are bound by strict confidentiality agreements.
One bet may disclose your information to the relevant Malaysian authorities when lawfully required by law, court order, or in the course of financial crime investigations such as money laundering.
In exceptional circumstances where an individual's safety is at risk, we may share necessary information with the relevant authorities.
The one bet platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit a website.
You can manage or disable cookies through your internet browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality of the one bet platform and you may be unable to log in or complete transactions properly.
As a one bet player and data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 business days.
If any of your data is inaccurate or out of date, you have the right to request a correction. We will update our records promptly.
You may request deletion of your data under certain circumstances, subject to any legal retention requirements that remain in force.
You may object to the processing of your data for specific purposes, such as direct marketing communications.
You have the right to receive your data in a machine-readable format for transfer to another party if you choose.
Contact the one bet support team via live chat or email at support@onebet-win.net. All requests will be handled within 21 business days.
One bet understands that financial data is among the most sensitive. We take additional measures to protect your payment-related information.
When you make a deposit or withdrawal using methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks, the actual payment process is handled by licensed payment providers that comply with the highest payment security standards. one bet never accesses or stores sensitive information such as:
One bet retains only transaction values, payment methods used, dates and times, and transaction statuses — the information required for account processing and audit compliance.
The one bet platform is strictly for adults aged 21 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 21.
If we determine that a user is below the stipulated age limit, the account in question will be closed immediately and all collected data will be deleted promptly, subject to applicable legal requirements.
If you are a parent or guardian and believe that your child or dependent has registered for or used the one bet platform, please contact us immediately at support@onebet-win.net so we can take the appropriate action.
One bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or technological developments. The date of the most recent amendment will always be displayed at the top of this document.
For significant amendments that affect how we use your data, we will endeavour to provide you with reasonable notice via in-platform notifications or a message to your registered phone number – at least 14 days before the changes take effect.
Continued use of the one bet platform after any amendments take effect will be deemed acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account and request deletion of your data.
If you have any questions or concerns, or wish to exercise your rights in relation to this Privacy Policy or how one bet handles your personal data, please reach out to us through the following channels:
For formal requests relating to user rights (data access, correction, or deletion), please include "Privacy Rights Request" in your message subject line along with your full name and account number. All requests will be handled within 21 business days as stipulated under PDPA 2010.
If you are not satisfied with how one bet has handled your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia.
Six concrete commitments that demonstrate one bet's dedication to protecting Malaysian players' data
All data transmitted between your device and one bet's servers is protected by 256-bit SSL encryption — the same security standard used by Maybank and CIMB. No third party can intercept your communications.
This is not just words on paper. one bet has no data-sharing agreements for marketing purposes with any third party. Your data has never been, and will never be, a product we trade.
One bet fully complies with Malaysia's Personal Data Protection Act 2010. This means your rights as a Malaysian player are protected by legally binding local legislation.
One bet only collects data that is genuinely necessary to provide its services. We do not collect excessive or irrelevant information – every piece of data we request has a clear and specific purpose.
You may request access to, correction of, or deletion of your data at any time. Requests are handled within 21 business days at no charge. Contact one bet support to initiate the process.
One bet's security systems operate continuously to monitor for any data breach attempts or unauthorised access. All threats are detected and addressed in real time.
Sign up now and enjoy an online casino platform that is not only fair in gameplay, but fully committed to protecting your privacy. Deposit from RM10 via DuitNow or TNG eWallet.
One bet is committed to responsible gaming. Visit Responsible Gaming page us for self-exclusion tools and support resources. This platform is for users aged 21 and above only. See also Terms & Conditions us for further details.